How it works
Therapy happens for an hour. Life happens in the hours between — and most of what matters in those hours has to be reconstructed from memory when therapy begins again. This is how Healing Space helps preserve that thread, and where it deliberately stops.
Capture, organise, control, retrieve, verify, discuss. The person does the first and decides the third; the technology carries the rest of the work, and never crosses the line the person draws.
In their own words, in conversation — or with a single tap, or a few typed lines at midnight. No daily obligation, no guilt for a quiet week, and nobody should have to write clinical documentation about their own week.
Entries are grouped by the stretch since the last confirmed session, with their date and their author intact. The organising is done by retrieval and comparison over records — counted, not composed.
Captured is not shared. Reflections are private unless shared, item by item; mood and sleep are shared only if the person switches that on. Sharing is something a person does, never something that happens to them.
A later conversation can bring back something the person said before, when what they are talking about now is related — so they do not start from nothing. Before a session, the clinician gets a concise view of what the patient chose to share.
Nothing is replaced by a summary of itself. Behind every line in the pre-session view is the entry it came from — whole, dated, and attributed to whoever wrote it.
The meaning of it all is worked out by the two people in the room. Afterwards, the clinician records what was agreed, in their own words, and the next stretch begins from there.
Continuity needs Healing Space to keep hold of some things. That is not permission to do anything else with them. Each of these is a separate step, and none follows automatically from the one before.
Healing Space can keep something a person said so a later conversation can pick it up. What it keeps is in the person’s own words, visible to them, and theirs to correct or remove.
Keeping something so a conversation can pick it up later is not the same as tracking it, scoring it or watching for it. Healing Space is not offered as a monitoring or risk-prediction tool, and safety monitoring stays with the clinician and the service.
Nothing reaches a clinician because Healing Space knows it. It reaches a clinician because the person approved it, in a briefing for a session, readable from two hours before. The conversation itself is not a clinician feed, and nothing raises an alert.
Knowing that someone wants help with sleep does not mean prompting them about sleep, setting reminders, or telling anyone. Relevance is not the same as readiness, and sometimes the right response is simply to listen.
Conversation is the easiest way to say what happened. It is the wrong way to complete a validated questionnaire or change who can see your record. Both exist here, and each is used for what it is good at.
Saying what has happened, how a week has gone, what you keep coming back to, and what you want to make sure gets raised next time. Ten seconds or twenty minutes — both are a complete use of it.
Validated assessments, urgent help, sharing and privacy controls, appointments, seeing your mood and history over time, and therapeutic exercises. These stay proper screens because clarity, validity, safety and control depend on them being unambiguous.
The conversation can point to something that might help. It is built to do that rarely, and only when it fits.
Guided breathing, urge surfing, sleep hygiene, planning an activity and gratitude. The model can only point to one of these, chosen from a list the application builds for that moment; it cannot invent something, and opening it is always the person’s decision. Logging mood is there to use by hand, and is never offered as a fix.
No unprompted offer on the first thing someone says, never two offers running, and no asking again soon after a no. When what someone says contains crisis language, nothing is offered at all — that is a moment for crisis contacts, not an exercise. If someone asks outright, they get an answer.
A person can write down, in their own words, the few things they want support with. It helps the conversation understand them. It is not shown to a clinician, not tracked, and never sets off reminders, alerts or follow-ups.
Described here exactly as it is built, rather than as a capability we would like to advertise.
If you clearly state something the record can hold — a mood rating out of ten, how many hours you slept, something you want to raise with your therapist — Healing Space can offer to save it. You see the suggestion, and nothing is written until you confirm it.
The application checks the suggestion against your own message before it is ever shown to you: a mood value must be a rating you actually gave, hours slept must be hours you actually stated, and an agenda item is an excerpt of your own words. Anything inferred, rounded or rephrased is dropped.
This is not an AI writing clinical records about you. A model can suggest; the application validates; you decide. Nothing consequential is written on a model’s say-so, and no automated decision is made about your care.
An agenda item is saved in the words you used, not translated into clinical language. “I want to talk about what happened at work” reaches your next session as that sentence, because how you said it is part of what you said.
Disclosure rather than reassurance — the useful version of this answer is specific.
What you type into the conversation is processed by our AI provider (currently Groq-hosted infrastructure, named in the privacy policy). The application adds only what the reply needs — never your surname, date of birth, contact details or NHS number. Training models on patient conversations is disabled. We intend to compare providers and models before any pilot.
Intervals, counts, dates and comparisons between two points in time are retrieved and calculated from what was recorded. They are not generated prose, and they do not change when a model changes. Where plain code can do a job, plain code does it.
Healing Space does not diagnose, does not decide what caused what, does not judge whether therapy is working, and does not decide that two difficult periods months apart are the same thing. Those belong to the two people in the room.
The intended experience is that you can simply talk. Healing Space has built its own voice pathway, and it has been tested in evaluation — but it is not switched on for patients yet, and we would rather say that than show you a microphone and imply otherwise.
When Talk is switched on, your phone or computer sends your voice to a speech service that Healing Space runs itself, in Europe. That service works out when you have finished speaking, turns what you said into text, and keeps no audio. The rest of Healing Space only ever receives the words, and handles them exactly as if you had typed them. No outside speech company is involved, and the speech model is never given anything about you.
That pathway has been built and tested in an evaluation environment. It is not currently switched on for patients: Talk says so and offers Type instead. Typing is available today and is the route we stand behind. Bringing Talk and Type together into one continuous conversation history is still in development.
Not available today. Described so you know where this is heading, and what it will not do when it gets there.
Planned tools to make recording a session lighter work, with the clinician’s own professional notes remaining the clinician’s.
Planned only as an option, only with explicit agreement from both the patient and the clinician, and only once governance allows it.
Goals agreed in therapy, carried between sessions and reviewed together — attributable to whoever set them, and never quietly rewritten.
It holds the space around therapy. It does not do the work of therapy, and it is not marketed as a companion for your mental health.
Nobody is watching a screen. There is no continuous clinical monitoring, it is not offered as a risk-monitoring tool, and there is no response-time promise. In crisis, use the contacts at the top of every page.
It is a lightweight continuity layer around existing clinical work — not an EHR, not practice management, and not somewhere a service is expected to move its whole operation.
A thirty-minute demonstration with the founder, using synthetic data only — or read the same mechanism described for the people who use it differently.
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For people in therapy · For clinicians · For services, universities and research
For what is and is not in place today — assurance, processors, security and the claims we refuse to make — see the Trust Centre.
